Effective Date: 1 August 2026
Last Updated: 1 August 2026
This page explains why Cash on Delivery is not available for orders placed through jewelscollection.shop.
Ashmit is the legal business operating the online brand Jewels Collection.
1. Prepaid Orders Only
All orders placed through jewelscollection.shop must be paid online in advance.
Cash on Delivery is not available.
An order will normally be processed only after the applicable payment has been successfully confirmed.
Available payment methods will be displayed during checkout.
2. Why We Do Not Offer Cash on Delivery
We understand that some customers prefer Cash on Delivery. However, Jewels Collection currently accepts prepaid orders only for the following reasons:
- High rates of refused or unaccepted Cash on Delivery parcels
- Repeated unsuccessful delivery attempts
- Parcels being returned after dispatch
- Additional forward and return-shipping costs
- Risk of jewellery and packaging being damaged during repeated transportation
- Increased processing and operational costs
- Delays caused by unconfirmed or non-genuine orders
- The need to keep product prices and shipping charges reasonable
- Faster verification and processing of confirmed prepaid orders
Accepting prepaid orders helps us reduce avoidable shipping losses and focus on genuine, confirmed customer orders.
3. Faster Order Processing
Prepaid orders allow us to begin order verification and processing after payment confirmation.
Orders are generally processed within approximately 2–3 business days, depending on:
- Product availability
- Order quantity
- Payment confirmation
- Quality-inspection requirements
- Customer verification, where required
Processing time is separate from courier transit time.
4. Available Online Payment Methods
The payment methods available to customers will be displayed during checkout.
Depending on the activated payment gateway and customer eligibility, available methods may include:
- UPI
- Debit cards
- Credit cards
- Net banking
- Supported digital wallets
- Other online payment methods displayed during checkout
The availability of a specific payment method may depend on the payment gateway, customer’s bank, transaction value and applicable security requirements.
5. Payment Security
Online payments are processed through the payment-gateway provider displayed during checkout.
Jewels Collection does not normally receive or store complete:
- Debit-card numbers
- Credit-card numbers
- Card PINs
- CVV numbers
- UPI PINs
- Internet-banking passwords
- One-time passwords
Payment authentication is managed through the applicable payment provider, bank, card network or UPI service.
Customers should complete payment only through the official checkout page on:
jewelscollection.shop
6. Protect Your Payment Information
Jewels Collection will never ask you to disclose your:
- UPI PIN
- Card PIN
- CVV
- OTP
- Banking password
- Payment-app password
- Complete card information
Do not share these details through:
- Phone calls
- SMS
- Social media
- Customer-support messages
Customers should immediately contact their bank or payment provider if they suspect an unauthorised transaction or payment fraud.
7. Failed or Pending Payments
A payment may show as failed or pending because of:
- Bank-server problems
- Payment-gateway delays
- Network interruptions
- Incorrect payment details
- Insufficient funds
- UPI or card-authentication failure
- Transaction timeout
- Security restrictions
- Customer cancellation during payment
An order will not normally be processed until payment is confirmed as successful.
Where an amount appears to have been debited but the order is not confirmed, customers should:
- Check their bank or payment application.
- Allow reasonable time for the transaction status to update.
- Contact Customer Support with the payment reference if assistance is required.
Automatic reversal or refund timing may depend on the customer’s bank, UPI provider, card issuer or payment gateway.
8. Duplicate Payment
If the same order is paid more than once, contact Customer Support and provide:
- Customer’s full name
- Order number
- Registered phone number
- Payment date
- Amount paid
- Transaction or reference number
- Screenshot of the payment status
After verification, an eligible duplicate payment will be processed through the original payment method or another legally permitted method.
9. Shop With Confidence
To provide additional confidence, Jewels Collection may share genuine customer-feedback screenshots and parcel-opening or unboxing videos where the customer has permitted such sharing.
Before publication, we remove or hide personal and identifying information, including:
- Customer names
- Phone numbers
- Profile photographs
- Delivery addresses
- Order numbers
- Tracking details
- Payment information
- Shipping labels
- Faces or other identifying details
These materials are shared only to help prospective customers view genuine shopping and delivery experiences.
Jewels Collection respects customer privacy and does not intentionally publish identifiable customer information without permission.
Customers whose feedback, screenshots or videos have been shared may contact Customer Support to request that the material be removed.
10. Product Information
Customers should carefully check:
- Jewellery design
- Product colour
- Measurements
- Weight information, where available
- Product description
- Included jewellery pieces
- Material and finish information
- Available product variations
- Price
- Shipping charges
Returns or exchanges are not accepted merely because:
- The customer does not like the design
- The jewellery does not suit the customer
- The jewellery feels too heavy or too light
- The jewellery appears too long or too short
- The customer changes their mind
- There is a reasonable colour difference caused by lighting, photography or screen settings
Eligible damaged, defective, incorrect or missing-product claims are governed by the separate Return, Refund and Cancellation Policy.
11. Order Confirmation
A successful payment or automated order acknowledgement does not necessarily mean that an order has been finally accepted.
An order is normally accepted after verification of:
- Payment status
- Product availability
- Order information
- Delivery details
- Courier serviceability
- Any required customer confirmation
Jewels Collection may contact the customer by phone, WhatsApp, SMS or email where clarification is required.
12. Order Cancellation or Modification
A cancellation or modification request must be submitted within 2 hours of placing the order.
Requests may be sent through:
Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950
The request should include:
- Customer’s full name
- Order number
- Registered phone number
- Requested cancellation or modification
Submitting a request does not automatically confirm cancellation or modification.
An order cannot normally be cancelled or modified after it has:
- Entered processing
- Been specially arranged
- Been packed
- Been handed to the courier
- Been dispatched
Jewels Collection will confirm whether the request has been approved.
13. Credit for an Approved Customer Cancellation
For an approved customer-requested cancellation, the eligible amount will normally be credited to the customer’s Jewels Collection Wallet.
Jewels Collection Wallet Credit:
- May be used for future purchases through jewelscollection.shop
- Cannot normally be withdrawn as cash
- Cannot normally be transferred to another person or account
- Does not earn interest
- Must be used according to the Wallet conditions displayed on the website
Original shipping charges and express-delivery charges may be non-refundable where they were already incurred.
Payment-gateway or transaction charges may be deducted only where they were actually charged, clearly disclosed and may legally be retained.
Where applicable law or payment-provider rules require an eligible refund through the original payment method, the refund will be processed accordingly.
The complete cancellation conditions are governed by the Return, Refund and Cancellation Policy.
14. Cancellation by Jewels Collection
Jewels Collection may cancel an order where:
- The product is unavailable
- Payment is unsuccessful or reversed
- Order information is incomplete
- Delivery information is incorrect
- The delivery location is unsupported
- Fraudulent or suspicious activity is detected
- An obvious pricing or listing error occurs
- A technical issue prevents fulfilment
- Circumstances outside our reasonable control prevent fulfilment
Where Jewels Collection cancels an eligible prepaid order, the applicable amount will be processed through the original payment method or another legally permitted method.
15. Payment Disputes
Customers experiencing a payment or order problem are requested to contact Customer Support before beginning a payment dispute so that we can review and attempt to resolve the issue.
Please provide:
- Order number
- Payment date
- Payment amount
- Transaction reference
- Registered phone number
- Clear explanation of the issue
- Relevant payment screenshot
Nothing in this section prevents a customer from exercising rights available through their bank, payment provider or applicable law.
16. Future Availability of Cash on Delivery
Jewels Collection may review the availability of Cash on Delivery in the future.
If Cash on Delivery becomes available:
- It may be offered only for selected postcodes
- Minimum or maximum order limits may apply
- Additional verification may be required
- COD handling charges may apply where clearly disclosed and legally permitted
- Certain products or customers may remain ineligible
- The option will appear during checkout only when available
Until Cash on Delivery appears as an available checkout option, customers should consider all orders to be prepaid only.
17. Customer Support
For payment or order-related assistance, contact:
Legal Business Name: Ashmit
Brand Name: Jewels Collection
Website: jewelscollection.shop
Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950
Customer Support Hours: Monday to Friday, 10:00 AM to 5:00 PM
Please include your full name, order number, registered phone number, transaction reference and a clear description of the issue.
18. Customer’s Legal Rights
This page explains why Jewels Collection currently accepts prepaid orders only.
Nothing on this page excludes or limits any consumer right or legal remedy that cannot lawfully be excluded under applicable Indian law.
Where this page conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.