Effective Date: 31 July 2026
Last Updated: 1 August 2026
Ashmit, operating under the brand name Jewels Collection, respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit, create an account, communicate with us or place an order through jewelscollection.shop.
By using this website or providing personal information to us, you acknowledge that you have read this Privacy Policy.
1. Who We Are
Legal Business Name: Ashmit
Brand Name: Jewels Collection
Website: jewelscollection.shop
Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950
Business Location: Mumbai, Maharashtra, India
The website jewelscollection.shop is owned and operated by Ashmit under the brand name Jewels Collection.
We accept online orders and do not currently operate a physical retail showroom.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- Our website and online checkout
- Customer accounts
- Jewels Collection Wallet, when activated
- Contact forms
- Email communications
- Phone and WhatsApp communications
- Customer-support requests
- Reviews, photographs or videos voluntarily submitted by customers
- Returns, replacements, cancellations and complaint handling
- Cookies, analytics and similar website technologies
This Privacy Policy does not apply to third-party websites or services that operate under their own privacy policies.
3. Information We May Collect
Depending on how you interact with us, we may collect the following information:
Personal and contact information
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- PIN code
- Delivery instructions
Account information
- Account username
- Encrypted account password
- Saved addresses
- Account preferences
- Order history
Order and transaction information
- Products ordered
- Order value
- Shipping method
- Payment status
- Transaction reference
- Invoice information
- Cancellation, replacement or refund details
- Wallet balance and Wallet Credit transaction history, when the Wallet facility is activated
- GSTIN and business invoice information, when voluntarily provided
Customer-support information
- Emails, messages and WhatsApp communications
- Contact-form submissions
- Complaint details
- Parcel-opening videos
- Product photographs
- Shipping-label photographs
- Return or replacement information
- Customer reviews and feedback
Technical information
- IP address
- Browser type
- Device type
- Operating system
- Website activity
- Pages viewed
- Approximate location derived from technical information
- Cookie identifiers
- Login and session information
- Shopping-cart activity
- Referring website or source
Marketing information
- Newsletter or promotional preferences
- Responses to campaigns or promotional communications
- Advertising or analytics identifiers, where enabled
We request customers not to send unnecessary sensitive information through email, contact forms or WhatsApp.
4. How We Collect Information
We may collect information:
- Directly from you when you create an account or place an order
- When you contact us through email, phone, WhatsApp or a contact form
- When you submit a review, photograph or video
- Automatically through cookies and website technologies
- From payment-gateway providers
- From courier and logistics partners
- From fraud-prevention, website-security or technical-service providers
- When you interact with our advertisements or promotional communications
5. How We Use Your Information
We may use personal information to:
- Process and manage orders
- Confirm payments
- Conduct order verification
- Perform product quality checks
- Pack and dispatch orders
- Arrange shipping and delivery
- Send order and shipment updates
- Create and manage customer accounts
- Operate the Jewels Collection Wallet
- Provide Wallet Credit where applicable
- Respond to enquiries and support requests
- Process eligible cancellations, replacements, Wallet Credits or refunds
- Review parcel-opening videos and product complaints
- Prevent fraud, misuse and unauthorised transactions
- Verify delivery and transaction details
- Improve website performance and customer experience
- Understand website traffic and customer interactions
- Send promotional communications where permitted
- Maintain accounting, tax, invoice and business records
- Enforce our website policies and Terms and Conditions
- Establish, exercise or defend legal claims
- Comply with legal and regulatory requirements
We will not use personal information for purposes that are unrelated to the purpose for which it was collected unless permitted by applicable law or supported by appropriate consent.
6. Consent and Permitted Processing
Where consent is required, we will seek consent through a clear affirmative action.
You may withdraw your consent by contacting us. Withdrawal of consent will not affect processing that was lawfully completed before consent was withdrawn.
Certain information may still need to be retained or processed where required for:
- Completing an existing order
- Processing a complaint or dispute
- Preventing fraud
- Maintaining tax and accounting records
- Complying with a legal obligation
- Establishing or defending a legal claim
7. Payments
Payments are processed through the payment gateway available during checkout.
Payment providers may collect information necessary to complete, verify and secure the transaction.
Jewels Collection does not normally receive or store complete:
- Credit-card details
- Debit-card details
- CVV
- UPI PIN
- Internet-banking password
- Bank-account login credentials
We may receive limited payment information, such as:
- Payment status
- Transaction reference
- Payment method
- Amount paid
- Refund or reversal status
Payment providers process personal information according to their own terms, security practices and privacy policies.
8. Shipping and Delivery
To process and deliver an order, we may share necessary information with courier or logistics providers, including:
- Customer name
- Shipping address
- PIN code
- Phone number
- Order or shipment reference
- Package details
- Delivery instructions
Courier partners may contact customers directly through phone calls, SMS, WhatsApp messages or other delivery-notification systems.
Courier and logistics providers may process this information according to their own privacy policies and operational requirements.
9. Customer Accounts and Jewels Collection Wallet
When you create an account, we may store information required to manage:
- Your profile
- Saved addresses
- Order history
- Account preferences
- Wallet balance
- Wallet Credit transactions
You are responsible for keeping your password confidential and for activity performed through your account.
When the Jewels Collection Wallet is activated, Wallet information may include:
- Wallet balance
- Credit date
- Credit reason
- Amount used
- Remaining balance
- Related order or cancellation reference
Wallet information will be handled according to this Privacy Policy and the applicable Wallet terms displayed on the website.
10. Contact Forms, Email and WhatsApp
When you contact us through a contact form, email, phone or WhatsApp, we may collect:
- Your name
- Email address
- Phone number
- Order number
- Message content
- Photographs or videos
- Complaint or support information
We use this information to respond to your enquiry, verify your order and provide customer support.
WhatsApp and other third-party communication platforms may process information according to their own privacy policies. Customers should avoid sharing card credentials, UPI PINs, passwords or unnecessary sensitive information through WhatsApp.
11. Customer Reviews, Chat Screenshots and Unboxing Videos
Jewels Collection may share genuine customer-feedback screenshots, customer-chat screenshots or parcel-opening and unboxing videos to help prospective customers verify genuine shopping and delivery experiences.
Such material will be shared only where the customer has permitted its use or where another lawful basis applies.
Before publication or sharing, we will take reasonable steps to hide or remove personal and identifying information, including:
- Customer names
- Phone numbers
- Email addresses
- Profile photographs
- Faces
- Delivery addresses
- Order numbers
- Tracking details
- Shipping labels
- Payment information
- Other identifying details
Customer faces shown in parcel-opening or unboxing videos will normally be hidden, blurred, cropped or excluded before the video is shared.
Private chats, complaint videos or customer information will not be published merely because they were provided to Customer Support.
Customers may contact us to withdraw permission or request removal of published customer material. We will review and act on valid requests within a reasonable period, subject to legal, technical and record-retention requirements.
12. Cookies
Our website may use cookies and similar technologies to:
- Keep products in your shopping cart
- Maintain login sessions
- Remember website preferences
- Process checkout
- Protect accounts and transactions
- Improve website performance
- Understand website traffic and usage
- Measure marketing performance where enabled
- Provide relevant advertising where permitted
Some cookies are necessary for shopping-cart, login, security and checkout functionality.
You can control or delete cookies through your browser settings. Disabling necessary cookies may affect account, cart or checkout functionality.
Where consent is required for non-essential cookies, we may provide appropriate cookie choices through the website.
13. Analytics and Promotional Communications
We may use analytics tools, including Google Analytics where enabled, to understand:
- Website traffic
- Pages viewed
- Device and browser information
- Visitor interactions
- Website performance
- Referral sources
Analytics providers may process information according to their own privacy policies.
We may send promotional emails, messages or offers where you have subscribed, requested them or where otherwise permitted.
You may unsubscribe by:
- Using the unsubscribe option in the communication
- Replying with a request to stop
- Contacting Customer Support
You may continue to receive essential transactional communications relating to existing orders, payments, security or customer-support requests.
14. Who We May Share Information With
We may share relevant information with trusted service providers that help us operate the business, including:
- Payment-gateway providers
- Banks and payment processors
- Shipping and courier partners
- Website-hosting providers
- WordPress and WooCommerce service providers
- Wallet-service providers
- Contact-form providers
- Email and communication providers
- Analytics providers
- Website-security providers
- Fraud-prevention providers
- Accountants, professional advisers and technical-support providers
- Government, regulatory, judicial or law-enforcement authorities where legally required
Service providers should receive only information reasonably necessary to perform their services.
Ashmit and Jewels Collection do not sell or rent customers’ personal information to advertisers.
We may disclose information where reasonably necessary to:
- Comply with law
- Respond to a lawful request
- Protect customers, the business or other persons
- Investigate fraud or misuse
- Enforce our policies
- Establish or defend legal claims
15. Processing by Service Providers Outside India
Some technology, hosting, payment, analytics or communication providers may process or store information in locations outside India.
Where this occurs, we will use service providers and safeguards considered appropriate for the service and will process information subject to applicable Indian law.
16. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Process orders and payments
- Provide customer support
- Maintain customer accounts
- Operate Wallet Credit
- Process cancellations, replacements, refunds and disputes
- Maintain tax, invoice, accounting and business records
- Prevent fraud and security incidents
- Enforce contracts and website policies
- Meet legal and regulatory requirements
Retention periods may differ depending on the type of information and the purpose for which it is used.
Information that is no longer required may be securely deleted, anonymised or restricted from further use.
17. Data Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Security measures may include access controls, secure hosting, account authentication, website-security tools and restricted internal access.
However, no internet transmission, website or electronic-storage system can be guaranteed to be completely secure.
Where required by applicable law, we will take appropriate action regarding a personal-data breach, including notifying affected persons or the relevant authority.
18. Your Privacy Rights
Subject to applicable law, you may contact us to request:
- Access to information we hold about you
- A summary of how your information is used
- Correction of inaccurate information
- Completion of incomplete information
- Deletion or erasure of information that is no longer required
- Withdrawal of consent where processing is based on consent
- Closure of your customer account
- Removal from promotional communications
- Information about entities with which your information has been shared, where applicable
- Assistance with a privacy-related complaint
- Grievance redressal
We may request reasonable information to verify your identity before processing a privacy request.
Some information may not be deleted immediately where retention is required for orders, disputes, fraud prevention, taxation, accounting or legal compliance.
19. Children’s Privacy
Our website and products are primarily intended for customers who are at least 18 years old.
A person under 18 should not independently create an account, provide personal information or place an order without the involvement and consent of a parent or legal guardian.
Where we learn that a child’s information has been submitted without appropriate involvement or consent, we may delete or restrict that information where reasonably possible and legally required.
20. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, courier websites, social-media platforms or other external services.
Ashmit and Jewels Collection are not responsible for the content, privacy practices, security or availability of third-party websites or services.
Customers should review the relevant third party’s privacy policy before providing personal information.
21. Changes to This Privacy Policy
Ashmit may update this Privacy Policy when:
- Website features change
- New services or plugins are introduced
- Payment or Wallet facilities change
- Courier arrangements change
- Privacy or security practices change
- Legal or regulatory obligations change
The updated Privacy Policy will be published on this page with a revised Last Updated date.
Where a change materially affects how personal information is used, we may provide additional notice where appropriate or required.
22. Contact and Grievance Support
For privacy questions, correction or deletion requests, consent withdrawal, account-closure requests or complaints, contact:
Legal Business Name: Ashmit
Brand Name: Jewels Collection
Grievance Officer: Amit Sujay Das
Website: jewelscollection.shop
Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950
Location: Mumbai, Maharashtra, India
Customer Support Hours: Monday to Friday, 10:00 AM to 5:00 PM
Please include sufficient information to identify your account or order and clearly explain your request.
We may verify your identity before releasing, correcting or deleting personal information.
Nothing in this Privacy Policy limits any consumer or privacy right that cannot lawfully be excluded.