Track Your Order

Track your Jewels Collection order using the order number and email address entered during checkout.

1. Track Your Shipment

Enter your order details in the tracking form below.

Order ID: Enter the order number shown in your order-confirmation email.

Billing Email: Enter the same email address used while placing the order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

2. Where to Find Your Order Number

Your order number is normally available in:

  • Your order-confirmation email
  • Your Jewels Collection account
  • Payment or order-confirmation messages
  • Communication received from Customer Support

The order number may appear in a format such as #1234.

3. Order Status

Your order may show one of the following statuses:

Payment Pending

Payment has not yet been successfully confirmed.

Processing

Your payment has been received and your order is being verified, inspected, prepared or packed.

On Hold

Your order requires additional payment, order or customer verification.

Completed

Your order has been processed and may have been dispatched or completed in our system.

Cancelled

The order has been cancelled.

Refunded

An eligible refund or credit has been processed according to the applicable policy.

Failed

The payment was unsuccessful or could not be completed.

4. Processing Before Dispatch

Orders are generally processed within 2–3 business days, depending on:

  • Product availability
  • Order quantity
  • Payment confirmation
  • Quality inspection
  • Customer verification, where required

Processing time is separate from courier delivery time.

Orders placed after 12:00 PM, on Sundays or on public holidays will normally begin processing on the next working day.

5. Shipment Tracking Details

Once your order has been dispatched, tracking information will normally be sent to your registered email address.

The tracking information may include:

  • Courier partner’s name
  • Tracking or airway-bill number
  • Tracking link
  • Shipment status
  • Estimated delivery information

Courier tracking details may take some time to become active after dispatch.

6. Estimated Delivery Time

Estimated courier transit periods after dispatch are:

  • Standard Delivery: approximately 6–7 business days
  • Express Delivery: approximately 3–4 business days

Some orders may take approximately 9–10 business days because of product availability, additional quality inspection, order quantity or verification requirements.

Remote or difficult-to-reach locations may take approximately 10–12 business days or longer, depending on courier serviceability.

Business days do not include Sundays or public holidays.

Delivery periods are estimates and not guaranteed delivery dates unless expressly confirmed in writing.

7. Courier Partners

Orders may be shipped through trusted courier partners such as:

  • Blue Dart
  • DTDC
  • Shree Maruti Courier
  • Other reliable logistics providers

The courier partner is selected according to delivery location, PIN-code serviceability and operational availability.

8. Delivery Delays

Delivery may be delayed because of:

  • Courier operational delays
  • Adverse weather
  • Natural disasters
  • Public holidays
  • Transport disruptions
  • Strikes
  • Government restrictions
  • High order volumes during festive or promotional periods
  • Remote delivery locations
  • Incorrect or incomplete delivery information
  • Customer unavailability
  • Circumstances outside our reasonable control

A delayed shipment does not automatically qualify for cancellation, replacement, Wallet Credit or refund.

9. Delivery Attempts

Courier partners generally make up to three delivery attempts, depending on their operating procedures.

Customers should:

  • Keep their registered mobile number active
  • Remain available at the delivery address
  • Respond to reasonable calls or messages from the courier
  • Monitor the shipment after dispatch
  • Follow delivery instructions received from the courier

The courier may not call before every delivery attempt.

10. Failed Delivery

A parcel may be returned because of:

  • Incorrect or incomplete address
  • Incorrect PIN code
  • Customer unavailability
  • Refusal to accept delivery
  • Failure to respond to the courier
  • Repeated unsuccessful delivery attempts

Where a parcel is returned for a reason attributable to the customer:

  • The order will not automatically qualify for cancellation or refund
  • Original shipping charges may remain non-refundable
  • Additional re-shipping or re-dispatch charges may apply
  • Re-dispatch may occur only after the applicable charges are paid

11. Tracking Shows Delivered but Parcel Not Received

First check with:

  • Family members
  • Neighbours
  • Building reception
  • Security desk
  • Office reception or mailroom
  • Anyone authorised to receive the parcel

Then contact Customer Support promptly and provide:

  • Full name
  • Order number
  • Registered phone number
  • Tracking number
  • Delivery-status screenshot
  • Complete delivery address
  • Clear description of the issue

We may contact the courier partner to request delivery information. Investigation and resolution time will depend on the courier’s response.

12. Tracking Assistance

For assistance with tracking or delivery, contact:

Legal Business Name: Ashmit
Brand Name: Jewels Collection
Website: jewelscollection.shop
Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950
Customer Support Hours: Monday to Friday, 10:00 AM to 5:00 PM

Please include your order number, registered email address, registered phone number and tracking number in your message.