Welcome to Jewels Collection. Follow these simple steps to place an order through jewelscollection.shop.
1. Browse Our Jewellery
Visit the Shop page and browse the available jewellery categories.
You can select products such as necklaces, earrings, bangles, mangalsutra, temple jewellery, Maharashtrian jewellery, bridal jewellery and other listed collections.
2. Review the Product Carefully
Open the product page and carefully review:
- Product photographs
- Product description
- Design and colour
- Size, length or measurements
- Product contents
- Available variations
- Price
- Stock availability
- Jewellery-care information
Decorative stands, flowers, boxes, fabrics, mannequins or other presentation items shown in product photographs are not included unless specifically mentioned in the product description.
Jewellery colours may appear slightly different because of photography, lighting and individual screen settings.
Please review all product information carefully because returns are not accepted for change of mind, design preference, size preference, weight preference or slight colour variation.
3. Select the Product
Choose the required:
- Product variation, where available
- Colour or design option, where available
- Quantity
Then click Add to Cart.
4. Review Your Cart
Open the shopping cart and confirm:
- Selected product
- Product variation
- Quantity
- Product price
- Applicable discount
- Shipping method
- Shipping charges
- Final payable amount
The minimum product order value is ₹599, excluding shipping charges.
Free standard shipping is available for eligible product orders above ₹999, meaning ₹1,000 or more, subject to the Shipping Policy.
5. Apply a Coupon
Where a valid promotional coupon is available, enter the coupon code in the provided coupon field and click Apply Coupon.
Coupons are subject to their stated eligibility conditions, minimum-order requirements, excluded products and validity period.
Only one coupon may normally be used per order unless specifically stated otherwise.
6. Proceed to Checkout
After reviewing your cart, click Proceed to Checkout.
You may place the order using an existing customer account or create an account during checkout where the option is available.
7. Enter Billing and Delivery Details
Provide complete and accurate information, including:
- Full recipient name
- House, flat or building number
- Street address
- Area or locality
- Landmark, where applicable
- City
- State
- Correct PIN code
- Active mobile number
- Correct email address
Please check all details carefully before submitting the order.
Jewels Collection is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated customer information.
8. Select a Shipping Method
Available shipping options and charges will be displayed during checkout.
Depending on availability and delivery location, you may select:
- Standard Shipping
- Express Shipping
Estimated delivery periods are:
- Standard Delivery: approximately 6–7 business days after dispatch
- Express Delivery: approximately 3–4 business days after dispatch
Order processing generally takes approximately 2–3 business days before dispatch.
Remote locations, product availability, quality checks, festive periods or courier delays may result in a longer delivery period.
9. Select a Payment Method
All orders are prepaid.
Cash on Delivery is not available.
Available online payment methods will be displayed during checkout and may include options supported by our payment-gateway provider.
Never share your card PIN, UPI PIN, OTP, password or other payment-security credentials with anyone claiming to represent Jewels Collection.
10. Place Your Order
Before placing the order, confirm that:
- The selected product and variation are correct
- The quantity is correct
- Your billing information is accurate
- Your delivery address is complete
- Your phone number and email address are correct
- You have reviewed the applicable policies
- You agree to the final payable amount
Then click Place Order or the applicable payment button.
11. Order Confirmation
After successful order placement, an order-confirmation page will appear and an acknowledgement may be sent to your registered email address.
The acknowledgement may include:
- Order number
- Selected products
- Billing details
- Delivery details
- Payment status
- Order amount
- Shipping method
Please save your order number for future communication.
An automated order acknowledgement does not necessarily mean that the order has been finally accepted. Orders are accepted after payment, product availability, delivery details and order information are verified.
12. Order Verification
We may contact you through phone, WhatsApp, SMS or email where verification or additional information is required.
Please respond promptly to avoid processing delays.
Jewels Collection may cancel an order where the product is unavailable, payment is unsuccessful, customer information is incorrect, delivery is unsupported, suspicious activity is detected or an obvious pricing or listing error has occurred.
13. Order Cancellation or Modification
A cancellation or modification request must be submitted within 2 hours of placing the order.
Requests may be sent through:
Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950
Include:
- Customer’s full name
- Order number
- Registered phone number
- Requested cancellation or modification
Submitting a request does not automatically confirm cancellation or modification.
An order cannot normally be cancelled or modified after it has entered processing, been packed, been handed to the courier or been dispatched.
Approved cancellations are governed by our separate Return, Refund and Cancellation Policy.
14. Shipment Tracking
Once the order has been dispatched, tracking details will normally be sent to your registered email address.
Tracking information may include:
- Courier partner’s name
- Tracking or airway-bill number
- Courier tracking instructions
Courier tracking information may take some time to appear after dispatch.
15. Receiving Your Parcel
Please remain available at the delivery address and keep your registered phone number active.
Courier partners may contact you by phone or message regarding delivery.
For an office address, the courier may deliver the parcel to the office reception, security desk, mailroom or another person authorised to receive deliveries under the workplace’s rules.
16. Record a Parcel-Opening Video
Before opening the parcel, start recording a continuous parcel-opening video.
The recording must:
- Begin before opening the sealed outer courier packaging
- Clearly show the shipping label
- Show all sides of the parcel
- Show the complete opening process
- Show the jewellery packaging
- Clearly show every item received
- Continue without cuts, pauses, edits or interruptions
A valid parcel-opening video is compulsory for claims involving a damaged, defective, incorrect, missing or incomplete product.
Eligible visible delivery-related complaints must be submitted within 24 hours of delivery according to our Return, Refund and Cancellation Policy.
17. Need Assistance?
For order, payment, shipping or product assistance, contact:
Legal Business Name: Ashmit
Brand Name: Jewels Collection
Website: jewelscollection.shop
Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950
Customer Support Hours: Monday to Friday, 10:00 AM to 5:00 PM
Please include your full name, order number, registered phone number and a clear description of your enquiry.