Terms and Conditions

Effective Date: 31 July 2026
Last Updated: 31 July 2026

Welcome to Jewels Collection. These Terms and Conditions govern your access to and use of jewelscollection.shop and the purchase of products from our website.

Jewels Collection is the online brand operated by Ashmit. By accessing the website, creating an account or placing an order, you agree to these Terms and Conditions.

1. About Us

Legal Business Name: Ashmit
Brand Name: Jewels Collection
Website: jewelscollection.shop
Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950

Jewels Collection is an online jewellery store. We accept online orders only and do not operate a physical showroom.

2. Website Use

You may use this website only for lawful purposes.

You must not:

  • Provide false or misleading information
  • Attempt unauthorised access to the website
  • Interfere with the website’s security or operation
  • Use the website for fraudulent or unlawful activities
  • Copy or misuse website content without permission

We may restrict or suspend access where misuse, fraud or a serious violation of these Terms is reasonably suspected.

3. Product Information

We make reasonable efforts to display product descriptions, photographs, colours, dimensions and other details accurately.

However:

  • Colours may appear slightly different because of lighting, photography and screen settings
  • Minor variations may occur in handmade or traditionally finished jewellery
  • Product measurements may have reasonable minor differences
  • Decorative props, stands, boxes or other items shown in photographs are not included unless specifically mentioned

Customers should carefully read the complete product description before placing an order.

4. Product Availability

All products are subject to availability.

Placing an order does not guarantee availability. If a product becomes unavailable after an order is placed, we may contact the customer to offer an alternative, wait for availability or cancel the affected item.

No alternative product will be sent without the customer’s approval.

5. Prices and Taxes

All prices are displayed in Indian Rupees unless stated otherwise.

The final amount payable may include:

  • Product price
  • Applicable GST or taxes
  • Shipping charges
  • Express-delivery charges
  • Discounts or promotional adjustments

The complete payable amount will be displayed before the order is confirmed.

We may update prices, shipping charges and promotional offers at any time. An obvious pricing or technical error may be corrected even after an order is placed.

6. Discounts and Promotional Offers

Coupons, cashback offers and promotional discounts are subject to their displayed validity period and eligibility conditions.

Unless specifically stated:

  • Only one coupon may be used per order
  • Coupons cannot be exchanged for cash
  • Offers cannot be applied after an order is placed
  • Minimum-order requirements may apply
  • Selected products or categories may be excluded
  • Shipping charges may not count toward the minimum purchase value

Promotional benefits may be withdrawn from cancelled, refunded or returned orders where applicable.

7. Placing an Order

By placing an order, you confirm that:

  • The information provided is complete and accurate
  • You are authorised to use the selected payment method
  • You have reviewed the product description
  • You agree to the displayed price and charges
  • You have provided a complete delivery address and active phone number

An automatic order acknowledgement does not necessarily mean that the order has been finally accepted.

8. Order Acceptance

An order is accepted after we verify:

  • Product availability
  • Payment status
  • Delivery information
  • Order details
  • Any required customer confirmation

We may contact you by phone, WhatsApp, SMS or email to verify an order.

We may cancel an order because of product unavailability, unsuccessful payment, incorrect information, suspected fraud, delivery restrictions or an obvious pricing or listing error.

Where an eligible prepaid order is cancelled by us, the applicable amount will be refunded through the original payment method or another legally permitted method.

9. Payments

Available payment methods will be displayed during checkout.

Payments may be processed by third-party payment-gateway providers. The payment provider may perform verification, authentication or security checks.

Jewels Collection does not normally receive or store complete card, bank-account, UPI PIN or payment-security credentials.

10. GST Invoice

Where applicable, a tax invoice will be issued in the legal business name Ashmit, operating under the brand Jewels Collection.

Customers requiring business GST details on the invoice must provide the correct GSTIN, registered business name and billing address before the invoice is generated.

Changes may not be possible after an invoice has been issued.

11. Shipping and Delivery

Orders are delivered to supported locations in India through third-party courier partners.

Available shipping methods, charges and estimated delivery periods will be displayed on the website or during checkout.

Delivery estimates are provided in good faith but may be affected by:

  • Courier delays
  • Weather or natural events
  • Public holidays
  • Remote delivery locations
  • Incorrect or incomplete addresses
  • Customer unavailability
  • Government or transport restrictions
  • Circumstances outside our reasonable control

A delivery estimate is not a guaranteed delivery date unless expressly stated.

12. Failed Delivery

Customers must provide a complete address, correct postcode and active phone number and should respond to reasonable delivery calls or messages.

If a parcel is returned because of an incorrect address, customer unavailability, refusal to accept delivery or repeated failed delivery attempts, additional shipping or re-dispatch charges may apply.

13. Order Tracking

Tracking information may be provided after dispatch.

Tracking updates are generated by the courier partner and may not always appear immediately.

For assistance, customers may contact:

Email: support@jewelscollection.shop
WhatsApp: +91 8898879950

14. Cancellation

Cancellation requests should be submitted as soon as possible.

An order may not be eligible for cancellation after it has been processed, packed or dispatched.

Cancellation eligibility and refund processing will be governed by the Cancellation and Refund Policy displayed on the website.

Submitting a cancellation request does not automatically confirm that the order has been cancelled.

15. Returns, Exchanges and Refunds

Returns, replacements, exchanges and refunds are governed by the separate Return, Refund and Cancellation Policy available on the website.

Customers should read that policy before placing an order.

Products that are used, altered, damaged after delivery, incomplete or returned without the original tags, packaging or accessories may not qualify, except where applicable law provides otherwise.

16. Damaged, Defective or Incorrect Products

Customers should inspect the parcel and product promptly after delivery.

If an incorrect, damaged or defective product is received, contact us within the period stated in our Return and Refund Policy and provide:

  • Order number
  • Description of the problem
  • Clear photographs of the product and packaging
  • An unboxing video where required under the applicable policy

After verification, an eligible replacement, exchange, store credit or refund may be offered according to the applicable policy and law.

17. Jewellery Care

Customers should follow the jewellery-care instructions provided with the product or on the website.

Damage caused by water, perfume, chemicals, moisture, improper storage, accidental breakage, rough handling or normal wear and tear may not be treated as a product defect.

18. Customer Accounts

Customers may create an account to manage orders, addresses and account information.

Customers are responsible for:

  • Protecting their password
  • Providing accurate account information
  • Restricting access to their account and device
  • Informing us about suspected unauthorised access

We may suspend an account where fraud, misuse or a serious violation of these Terms is reasonably suspected.

19. Customer Communications

By placing an order or submitting an enquiry, you authorise us to contact you regarding:

  • Order confirmation
  • Payment status
  • Shipping and delivery
  • Customer-support enquiries
  • Returns, refunds or cancellations
  • Account security
  • Important policy or website updates

Promotional communications will be sent only as permitted by applicable law and available customer preferences.

20. Intellectual Property

The Jewels Collection name, logo, website design, text, banners, product photographs, graphics and other website materials are owned by Ashmit or used with appropriate permission.

Website content may not be copied, reproduced, republished, modified, distributed or commercially used without prior written permission.

21. Third-Party Services

The website may use third-party services such as:

  • Payment gateways
  • Courier providers
  • Hosting providers
  • Analytics services
  • Email-delivery services
  • Social-media platforms

These services operate under their own terms and privacy policies.

22. Privacy

Personal information is collected, used and protected according to our Privacy Policy.

Customers should read the Privacy Policy to understand how their information is handled.

23. Website Availability

We aim to keep the website available and functioning correctly. However, uninterrupted or error-free operation cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, hosting issues, software updates, network problems or security measures.

24. Limitation of Liability

To the extent permitted by applicable law, Ashmit and Jewels Collection will not be responsible for indirect or consequential losses resulting from:

  • Improper product use or storage
  • Incorrect information supplied by the customer
  • Unauthorised account access caused by the customer
  • Courier delays outside our reasonable control
  • Third-party payment or service-provider failures
  • Temporary website unavailability
  • Circumstances beyond our reasonable control

Nothing in these Terms removes any consumer right or legal remedy that cannot lawfully be excluded.

25. Changes to These Terms

We may update these Terms and Conditions when our products, services, payment methods, policies or legal obligations change.

Updated Terms will be published on this page with a revised “Last Updated” date.

26. Governing Law

These Terms are governed by the laws of India.

Any dispute will be handled according to applicable Indian law and the rights and remedies available to consumers.

Before beginning formal proceedings, customers are encouraged to contact customer support so that we can attempt to resolve the matter.

27. Grievance and Customer Support

For questions, complaints or order-related issues, contact:

Grievance Officer: Amit Sujay Das
Designation: Proprietor and Grievance Officer
Legal Business Name: Ashmit
Brand Name: Jewels Collection
Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950
Customer Support Hours: Monday to Friday, 10:00 AM to 5:00 PM

Please include your name, order number, registered phone number and a clear description of the issue.

We will acknowledge consumer complaints within 48 hours and redress them within one month from the date of receipt, in accordance with applicable law.