Shipping Policy

Effective Date: 31 July 2026
Last Updated: 31 July 2026

This Shipping Policy applies to orders placed through jewelscollection.shop.

Ashmit is the legal business operating the online brand Jewels Collection.

By placing an order through our website, you agree to the terms stated in this Shipping Policy.

1. Shipping Coverage

Jewels Collection currently delivers to supported locations across India.

Delivery is subject to:

  • Courier serviceability at the delivery postcode
  • Product availability
  • Successful payment confirmation
  • Accurate customer and delivery information
  • Applicable government or transport restrictions

International shipping is not currently available unless specifically announced on our website.

2. Prepaid Orders Only

All orders are prepaid.

Cash on Delivery is not available.

Available payment methods will be displayed during checkout.

3. Minimum Order Value

The minimum product order value is ₹599, excluding shipping charges.

Orders below the required minimum value may not be accepted by the website.

4. Secure Packaging

At Jewels Collection, every product undergoes quality checks before dispatch to help ensure that the jewellery is supplied in proper condition.

After passing inspection, jewellery products are typically:

  • Placed in a protective plastic zip-lock pouch or wrapped in butter paper
  • Protected using multiple layers of bubble wrap or other suitable protective material
  • Packed securely inside a Jewels Collection jewellery box
  • Placed inside appropriate outer courier packaging

The exact packaging method may vary depending on the product’s size, design, weight, fragility and shipping requirements.

We make reasonable efforts to provide every customer with a secure and pleasant unboxing experience.

5. Shipping Partners

After secure packaging, orders may be shipped through trusted third-party courier partners, including:

  • Blue Dart
  • DTDC
  • Shree Maruti Courier
  • Other reliable logistics providers

The courier partner is selected according to the delivery location, postcode serviceability, parcel requirements and operational availability.

Jewels Collection may select or change the courier partner where reasonably necessary to complete delivery.

6. Order Processing Time

Orders are generally processed within 2–3 business days, depending on:

  • Product availability
  • Order quantity
  • Payment confirmation
  • Quality inspection requirements
  • Customer verification, where required

Orders placed before 12:00 PM on a business day will enter our normal processing schedule.

Orders placed after 12:00 PM, on Sundays or on public holidays will normally begin processing on the next working day.

Processing time is separate from the estimated courier transit time.

7. Standard Shipping Charges

Maharashtra

  • First product unit: ₹75
  • Each additional product unit: ₹20

Rest of India

  • First product unit: ₹90
  • Each additional product unit: ₹30

“Additional product unit” refers to each additional quantity included in the order.

The applicable shipping charge will be calculated and displayed during checkout.

8. Free Standard Shipping

Free standard shipping is available across India for eligible orders with a qualifying product value above ₹999, meaning ₹1,000 or more.

Free shipping:

  • Applies only to standard shipping
  • Does not include express delivery
  • May be calculated after applicable discounts
  • Does not include re-dispatch or special-delivery charges
  • Is subject to courier serviceability

The checkout page will show whether an order qualifies for free shipping.

9. Express Shipping

Express shipping may be selected where available.

Maharashtra Express Shipping

  • First product unit: ₹175
  • Each additional product unit: ₹25

Rest of India Express Shipping

  • First product unit: ₹250
  • Each additional product unit: ₹50

Express-delivery charges remain payable even when an order qualifies for free standard shipping.

Express shipping is subject to:

  • Product availability
  • Completion of processing and quality inspection
  • Payment and order verification
  • Courier serviceability
  • Circumstances outside our reasonable control

Selecting express delivery does not guarantee delivery on a specific date unless Jewels Collection has expressly confirmed that date in writing.

10. Estimated Delivery Time

Estimated courier transit periods after dispatch are:

  • Standard Delivery: approximately 6–7 business days
  • Express Delivery: approximately 3–4 business days

Processing time of approximately 2–3 business days may apply before dispatch.

In some cases, processing and delivery may take approximately 9–10 business days, including where:

  • A product is temporarily unavailable
  • Additional quality inspection is required
  • The order contains several products or a higher quantity
  • Additional verification is required

Deliveries to remote or difficult-to-reach locations may take approximately 10–12 business days or longer, depending on courier serviceability and the delivery location.

Business days do not include Sundays or public holidays.

All items included in one order are generally shipped together unless the customer is informed otherwise.

All delivery periods are estimates and not guaranteed delivery dates unless expressly confirmed in writing.

11. Delivery Delays

We make reasonable efforts to process and deliver orders within the estimated period. However, delays may occur because of:

  • Adverse weather conditions
  • Natural disasters
  • Public holidays
  • Transport disruptions
  • Strikes or labour disruptions
  • Government restrictions
  • High order volumes during festivals or promotional periods
  • Remote delivery locations
  • Courier operational delays
  • Security checks
  • Incorrect or incomplete customer information
  • Customer unavailability
  • Events outside our reasonable control

Jewels Collection is not responsible for delays caused solely by third-party courier services or circumstances outside our reasonable control, except where responsibility cannot lawfully be excluded.

A delayed delivery does not automatically qualify for cancellation, replacement, Wallet Credit or refund.

Any available remedy will depend on the order status, applicable policy and applicable law.

12. Order Tracking

Once an order has been dispatched, shipment tracking information will normally be sent to the customer’s registered email address.

The tracking information may include:

  • Courier partner’s name
  • Tracking or airway bill number
  • Courier tracking instructions

Customers may use the tracking number to monitor their shipment through the courier partner’s tracking system.

Courier tracking information may take some time to appear after dispatch.

For tracking assistance, contact:

Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950

13. Delivery Attempts

Courier partners generally make up to three delivery attempts, depending on the courier’s operating procedures and service availability.

The exact number and timing of delivery attempts are controlled by the courier partner and may vary.

Customers should:

  • Remain available at the delivery address
  • Keep their registered mobile number active
  • Respond to reasonable calls or messages from the courier
  • Follow any delivery instructions received from the courier

Jewels Collection cannot guarantee that the courier will call before every delivery attempt.

14. Address Accuracy

Customers must provide complete and accurate delivery information, including:

  • Full recipient name
  • House, flat or building number
  • Street address
  • Area or locality
  • Landmark, where applicable
  • City
  • State
  • Correct PIN code
  • Active mobile number
  • Correct email address

Jewels Collection is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information provided by the customer.

An address-change request must be submitted as soon as possible.

An address cannot normally be changed after the order has entered processing, been packed or dispatched.

15. Office Deliveries

Where a customer provides an office or workplace address, the courier may deliver the parcel to:

  • Office reception
  • Security desk
  • Mailroom
  • Another person authorised to receive deliveries under the workplace’s rules

A delivery recorded as received by the office reception, security desk, mailroom or another authorised representative may be treated as completed delivery.

Customers are responsible for collecting the parcel from the applicable office location after delivery.

16. Failed Delivery and Returned Parcels

A parcel may be returned to Jewels Collection because of:

  • Incorrect or incomplete delivery address
  • Incorrect PIN code
  • Customer unavailability
  • Refusal to accept delivery
  • Failure to answer the courier
  • Repeated unsuccessful delivery attempts
  • Delivery location being outside the courier’s service area

Where a parcel is returned for a reason attributable to the customer:

  • The order will not automatically qualify for cancellation or refund
  • Original shipping charges may remain non-refundable
  • Additional re-shipping or re-dispatch charges may apply
  • Re-dispatch may take place only after the applicable charges are paid
  • The customer may be required to reconfirm the complete delivery address

17. Shipping Responsibility

Jewels Collection is responsible for carrying out reasonable quality inspection, secure packaging and proper handover of the parcel to the selected courier partner.

After the shipment is handed to the courier, tracking, route planning, delivery scheduling and delivery attempts are managed by the courier partner.

Jewels Collection will provide reasonable assistance where a shipment is delayed, lost, damaged or otherwise affected during transit.

Nothing in this section excludes any responsibility or consumer remedy that cannot lawfully be excluded.

18. Damaged, Defective, Incorrect or Missing Products

Customers should inspect the parcel and product promptly after delivery.

A continuous parcel-opening video is compulsory for claims involving:

  • Damaged products
  • Defective products visible at delivery
  • Incorrect products
  • Missing products
  • Missing parts or accessories

The recording must begin before opening the outer courier packaging and must clearly show:

  • The sealed parcel
  • The shipping label
  • All sides of the parcel
  • The complete opening process
  • The jewellery packaging
  • Every product received
  • The claimed damage, defect, wrong item or missing item

The recording must be continuous and must not contain cuts, pauses, edits or interruptions.

Eligible visible delivery-related complaints must be submitted within 24 hours of delivery in accordance with the separate Return, Refund and Cancellation Policy.

Customers must not send a product back without receiving return instructions from Jewels Collection.

19. Order Cancellation or Modification

A cancellation or modification request must be submitted within 2 hours of placing the order.

Requests may be submitted through:

Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950

The request should include:

  • Customer’s full name
  • Order number
  • Registered phone number
  • Requested cancellation or modification

Submitting a request does not automatically confirm cancellation or modification.

An order cannot normally be cancelled or modified after it has:

  • Entered processing
  • Been packed
  • Been handed to the courier
  • Been dispatched
  • Been specially arranged or prepared for dispatch

Jewels Collection will confirm whether the request has been approved.

20. Credit for an Approved Customer Cancellation

All orders are prepaid because Cash on Delivery is not available.

For an approved customer-requested cancellation:

  • The eligible amount will normally be credited to the customer’s Jewels Collection Wallet
  • Original shipping charges, where applicable, are non-refundable
  • Express-delivery charges are non-refundable
  • Payment-gateway or transaction charges may be non-refundable where they were actually charged and may legally be retained

Wallet Credit may be used for future purchases through jewelscollection.shop according to the Wallet conditions displayed on the website.

Where applicable law requires an eligible monetary refund through the original payment method, it will be processed accordingly.

The detailed conditions are governed by the separate Return, Refund and Cancellation Policy.

21. Cancellation by Jewels Collection

Jewels Collection may cancel an order where:

  • The product is unavailable
  • The product is out of stock
  • Payment is unsuccessful or reversed
  • Order or delivery information is incomplete or incorrect
  • The delivery location is unsupported
  • Fraudulent or suspicious activity is detected
  • The displayed price or product information contains an obvious error
  • A technical problem prevents fulfilment
  • Circumstances outside our reasonable control prevent fulfilment

Where Jewels Collection cancels an eligible prepaid order, the applicable amount will be processed according to the Return, Refund and Cancellation Policy and applicable law.

22. Shipping Charges and Refunds

Original shipping charges, express-delivery charges and re-dispatch charges may be non-refundable where:

  • The customer requests cancellation
  • The customer provides incorrect delivery details
  • Delivery fails because of customer unavailability
  • The customer refuses to accept delivery
  • The parcel is returned after unsuccessful delivery attempts
  • A returned product does not qualify under the Return, Refund and Cancellation Policy

Charges relating to an eligible damaged, defective, incorrect, incomplete or materially different product will be handled according to the applicable policy and law.

23. Customer Responsibilities

Customers are responsible for:

  • Reading the complete product description
  • Reviewing all available product images
  • Providing accurate contact and delivery details
  • Keeping their mobile number active
  • Monitoring the shipment after dispatch
  • Remaining available for delivery
  • Collecting parcels delivered to office reception or security
  • Recording the compulsory parcel-opening video
  • Reporting an eligible delivery-related issue within the stated period

24. Changes to This Shipping Policy

Jewels Collection may update this Shipping Policy when its shipping charges, courier arrangements, delivery services, website features or legal obligations change.

The revised policy will be published on this page with an updated “Last Updated” date.

A policy update will not normally affect an order already accepted under an earlier version of the policy.

25. Customer Support

For shipping, delivery or tracking assistance, contact:

Legal Business Name: Ashmit
Brand Name: Jewels Collection
Website: jewelscollection.shop
Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950
Customer Support Hours: Monday to Friday, 10:00 AM to 5:00 PM

Please include your full name, order number, registered mobile number and a clear description of the issue.

Nothing in this Shipping Policy excludes or limits any consumer right or legal remedy that cannot lawfully be excluded under applicable Indian law.