Return, Refund and Cancellation Policy

Effective Date: 31 July 2026
Last Updated: 31 July 2026

This Return, Refund and Cancellation Policy applies to purchases made through jewelscollection.shop.

Ashmit is the legal business operating the online brand Jewels Collection.

By placing an order through our website, you acknowledge that you have read and agreed to this policy.

1. Our Product Freshness Commitment

Jewels Collection aims to provide every customer with a new, fresh, unused and unworn jewellery product.

To protect product quality and hygiene, we do not accept returns merely because a customer has tried, worn or changed their mind about a jewellery product.

Accepting jewellery that has been worn, tried or handled and reselling it could result in another customer receiving a used product. Therefore, returns and exchanges are accepted only in the limited circumstances stated in this policy.

2. When a Claim May Be Accepted

A claim may be considered only where:

  • The product was delivered in a damaged condition
  • The product has a genuine manufacturing defect
  • A different product was delivered
  • An item forming part of the ordered jewellery set is missing
  • The quantity received is different from the quantity ordered

All claims are subject to verification, inspection and compliance with this policy.

Minor Loose Stones, Pearls, Beads or Decorative Components

Minor loosening or detachment of a stone, pearl, bead or small decorative component during transit does not automatically qualify the complete jewellery product for replacement, return or refund.

Where the component can be safely and easily refitted or reattached, Jewels Collection may first provide suitable repair or refitting guidance after reviewing the parcel-opening video and clear photographs.

The customer must contact Customer Support within 24 hours of delivery before applying glue or attempting any repair.

A replacement or another appropriate resolution may be considered where:

  • Several stones, pearls or components are missing
  • The jewellery setting or structure is broken
  • The product cannot be reasonably repaired
  • The issue materially affects the product’s appearance or usability
  • The product was delivered with substantial damage or a genuine manufacturing defect

Every claim remains subject to verification.

3. Mandatory Parcel Opening Video

A continuous parcel-opening video is compulsory for claims involving:

  • Damaged products
  • Defective products visible at delivery
  • Incorrect products
  • Missing products
  • Missing parts or accessories

The video must:

  • Start before opening the outer courier packaging
  • Clearly show the shipping label and sealed parcel
  • Show all sides of the parcel
  • Show the complete opening of the outer packaging
  • Show the opening of the jewellery packaging
  • Clearly show every product received
  • Show the claimed damage, defect, wrong item or missing item
  • Be recorded continuously without cuts, pauses, edits or interruptions

The parcel, packaging and products must remain clearly visible throughout the video.

Edited, incomplete, blurred, interrupted or unclear videos may not be accepted as valid evidence.

Customers should not open the parcel before starting the recording.

Claims submitted without a valid parcel-opening video may be rejected where the condition of the parcel or product cannot otherwise be reasonably verified, subject to rights available under applicable law.

4. Reporting a Problem

Visible damage, transit damage, an incorrect product, a missing product or a missing component must be reported within 24 hours of delivery.

Send the complaint to:

Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950

The complaint must include:

  • Customer’s full name
  • Order number
  • Registered email address
  • Registered phone number
  • Clear description of the problem
  • Complete parcel-opening video
  • Clear photographs of the parcel, packaging and product
  • Photograph of the shipping label
  • Any other information reasonably requested for verification

The 24-hour period begins from the delivery time recorded by the courier partner.

Complaints submitted after 24 hours may not be accepted for visible transit damage, wrong products or missing items because the original condition of the parcel may no longer be verifiable.

Nothing in this section limits any consumer right that cannot lawfully be excluded, including rights relating to a genuine hidden defect that could not reasonably have been discovered immediately after delivery.

5. No Return for Change of Mind or Personal Preference

We do not accept a return, exchange or refund merely because:

  • You do not like the design
  • You changed your mind
  • The jewellery does not suit your personal preference
  • The jewellery appears too long or too short
  • The jewellery appears too broad or too narrow
  • The jewellery feels too heavy or too light
  • The colour does not match your outfit
  • The product is different from what you personally imagined
  • You ordered the wrong product, size, colour or design
  • You no longer require the product
  • The product was purchased by mistake
  • The product was purchased as a gift and is no longer required

Customers must carefully review all product photographs, videos, measurements, descriptions, inclusions and specifications before placing an order.

6. Colour and Appearance Differences

Jewellery colours and finishes may appear slightly different because of:

  • Photography lighting
  • Studio lighting
  • Natural lighting
  • Mobile, computer or tablet screen settings
  • Screen brightness
  • Display colour calibration
  • Image compression
  • Minor handmade or traditionally finished variations

Reasonable differences in colour, finish, texture, polish, stone shade, bead arrangement or appearance that do not amount to a genuine defect are not eligible for return, exchange or refund.

Decorative stands, boxes, flowers, fabrics, props, mannequins or other presentation items shown in product photographs are not included unless specifically stated in the product description.

7. Products That Are Not Eligible

A product will not be eligible for return, replacement or refund where:

  • It has been worn or tried beyond what is necessary to inspect it
  • It has been used at an event, function, wedding or photoshoot
  • It has been altered, repaired or modified
  • Tags, seals or labels have been removed
  • The product or packaging is incomplete
  • Any part of a jewellery set is missing
  • The original box, pouch or packaging is missing
  • It has been damaged after delivery
  • It has been handled carelessly
  • It has been exposed to water, perfume, chemicals, cosmetics or moisture
  • It has been damaged by improper storage
  • It has been accidentally broken
  • It shows normal wear and tear
  • Stones, beads or components were damaged because of rough handling
  • The customer did not follow the jewellery-care instructions
  • The claim relates only to personal preference
  • The required evidence has not been supplied
  • The product was returned without prior authorisation

Pierced earrings and other hygiene-sensitive jewellery cannot be returned after being worn or tried, except where a verified defect existed at the time of delivery.

8. Claim Review and Approval

Submitting a complaint does not automatically approve a return, replacement, Wallet Credit or refund.

After receiving the complaint, Jewels Collection may:

  • Review the opening video and photographs
  • Request additional photographs or videos
  • Ask questions about the parcel and product
  • Verify the order and courier information
  • Request that the product be returned for physical inspection
  • Reject the claim where the evidence is incomplete, inconsistent or does not establish an eligible issue

Customers must not send a product back without receiving return instructions from Jewels Collection.

An unauthorised return may be refused or returned to the customer.

9. Conditions for an Approved Return

Where a return is authorised, the customer must return:

  • The complete jewellery product
  • Every component of the jewellery set
  • Matching earrings and accessories
  • Original tags and labels
  • Original jewellery box or pouch
  • Original inner and outer packaging
  • Free gifts, where applicable
  • Any other item originally supplied with the order

The product must remain unused, unworn and unaltered.

Return instructions, courier details and the permitted return period will be communicated by Customer Support after the claim is approved.

10. Inspection of Returned Products

All returned products are inspected after receipt.

The inspection may verify:

  • Whether the product matches the original order
  • Whether the claimed defect existed at delivery
  • Whether the complete jewellery set has been returned
  • Whether the product has been worn, used, altered or damaged
  • Whether tags, packaging and accessories are complete
  • Whether the product complies with the approved return conditions

A replacement, Wallet Credit or refund will be processed only after successful inspection and final approval.

Where the returned product fails inspection, the claim may be rejected and the product may be returned to the customer. Re-dispatch charges may apply where permitted.

11. Replacement

A complete product replacement will not normally be provided for a minor repairable stone, pearl, bead or decorative-component issue.

Where a returned product is confirmed to be damaged, defective, incorrect or incomplete, Jewels Collection will provide a replacement whenever the same product is reasonably available.

The replacement will normally be for the same product, design and variation originally ordered.

A different design or product will not be sent without the customer’s approval.

Replacement availability is subject to stock.

12. Wallet Credit or Refund

Where an eligible replacement is unavailable, the approved product amount will normally be credited to the customer’s Jewels Collection Wallet within 7–12 business days after successful inspection.

Jewels Collection Wallet Credit:

  • May be used for future purchases on jewelscollection.shop
  • Cannot normally be withdrawn as cash
  • Cannot be transferred to another account
  • Cannot be transferred to another customer
  • Must be used in accordance with any wallet conditions displayed on the website

Where applicable consumer law requires a monetary refund rather than Wallet Credit, the eligible refund will be processed through the original payment method or another legally permitted method.

Processing time after initiation may depend on the customer’s bank, card provider, UPI provider or payment gateway.

13. Shipping and Transaction Charges

Original shipping charges, express-delivery charges and payment-gateway or transaction charges are generally non-refundable where:

  • The customer changes their mind
  • The customer orders the wrong product
  • A cancellation is requested by the customer
  • Delivery fails because of an incorrect address or customer unavailability
  • The returned product does not qualify under this policy

However, charges will be handled according to applicable law where the product supplied was defective, damaged, incorrect, incomplete or materially different from the order.

Only fees that were actually charged and that may legally be retained will be deducted.

14. Cancellation and Modification Policy

A cancellation or modification request must be submitted within 2 hours of placing the order.

Requests may be submitted through:

Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950

The request must include the customer’s name, order number and registered phone number.

Submitting a request does not automatically confirm cancellation or modification.

An order cannot be cancelled or modified after it has:

  • Entered processing
  • Been packed
  • Been handed to the courier
  • Been shipped
  • Been specially arranged or prepared for dispatch

Jewels Collection will confirm whether the cancellation or modification request has been accepted.

15. Refund for an Approved Cancellation

All orders are prepaid. Cash on Delivery is not available.

For an approved customer-requested cancellation, the eligible amount will normally be credited to the customer’s Jewels Collection Wallet.

Original shipping charges, express-delivery charges and any non-refundable transaction charges may be excluded where permitted by law.

Where applicable law requires the eligible amount to be returned through the original payment method, it will be processed accordingly.

16. Cancellation by Jewels Collection

Jewels Collection may cancel an order where:

  • The product is unavailable
  • The product is out of stock
  • Payment is unsuccessful or reversed
  • Order information is incomplete or incorrect
  • The delivery location is unsupported
  • Fraudulent or suspicious activity is detected
  • The displayed price or product information contains an obvious error
  • A technical issue prevents fulfilment
  • An event outside our reasonable control prevents fulfilment

Where an eligible prepaid order is cancelled by Jewels Collection, the applicable amount will be returned through Wallet Credit or the original payment method, as appropriate and as required by applicable law.

17. Failed Delivery or Returned Parcels

Customers must provide:

  • A complete delivery address
  • Correct postcode
  • Active phone number
  • Correct email address
  • Any necessary delivery instructions

Customers should remain available and respond to reasonable calls or messages from the courier.

Where a parcel is returned because of:

  • Incorrect or incomplete address
  • Incorrect postcode
  • Customer unavailability
  • Refusal to accept delivery
  • Failure to answer the courier
  • Repeated failed delivery attempts

the order will not automatically qualify for cancellation or refund.

Additional shipping or re-dispatch charges may apply.

18. Misuse, Fraudulent Claims and Policy Abuse

Jewels Collection reserves the right to reject a claim where there is reasonable evidence of:

  • An edited or manipulated opening video
  • A false damage or missing-item claim
  • Product substitution
  • Returning a different product
  • Removing parts of a jewellery set
  • Damage caused after delivery
  • Excessive, repeated or abusive claims
  • Fraudulent activity
  • Violation of this policy

We may restrict or suspend customer accounts where fraud, misuse or repeated policy abuse is reasonably suspected.

19. Customer’s Legal Rights

This policy is intended to explain Jewels Collection’s standard return, replacement, Wallet Credit, refund and cancellation procedures.

Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.

Where any provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

20. Customer Support and Grievance Contact

For return, replacement, cancellation, refund or order-related concerns, contact:

Legal Business Name: Ashmit
Brand Name: Jewels Collection
Website: jewelscollection.shop
Grievance Officer: Amit Sujay Das
Designation: Proprietor and Grievance Officer
Email: support@jewelscollection.shop
Phone and WhatsApp: +91 8898879950
Customer Support Hours: Monday to Friday, 10:00 AM to 5:00 PM

Please include your full name, order number, registered phone number and a clear description of the issue in every communication.